Captain! The network is down!

Captain!  The network is down!

I know it seems silly but after doing mobile computer repair Tulsa for over 20 years I still get excited when I fix a computer or network issue that is puzzling.  One of these times a small company asked me to look at their network which had just went down.  They were somewhat tech savvy and had performed most of the standard troubleshooting to attempt to resolve the issue.  They had contacted their internet provider who had verified the internet circuit was good to the building.  They had logged into the router and checked the settings and everything looked right.  They could get internet if they connected a laptop directly to the modem or router but if they connected their switches the internet would go down…

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Cracking a Gmail Password

Cracking a Gmail Password

I love when I get to be a mobile computer repair Tulsa hero.  It isn’t often that you get to fix a computer where the stakes are very high for a customer.  This was one of those times.

A mobile computer repair Tulsa customer called me the other day because an employee had quit and refused to turn over the password he set up on a company Gmail account.  This was critical to their business because there were estimates, invoices, and customer correspondence in that email account.  Losing those emails would have cost the customer a great deal financially.  I did some investigating and found that the customer had him set up a personal Gmail email account to use for the business.  This company was smaller and didn’t have their own email domain set up so they just used personal Gmail accounts for all correspondence with their customers.  When I heard that, my heart sank.  I knew the odds of us cracking that password or getting Google to reset it were very low….

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Four for One

Four for One

Recently a new Fireytech customer called and scheduled a mobile computer repair in Tulsa for his small business. His HP computer had a Windows 10 update that was stuck and had tried repeatedly for months to download and failed. Once onsite, I did some Google research and found that what was hanging was an older Windows 10 version update. There was now a newer Windows 10 Version update available and my thought was that we just manually download the newer update and see if it would bypass the old update. I started to download and install and settled back for the wait time of watching the update proceed.

While I was waiting, the gentleman explained that he had another computer that wasn’t running as fast as he felt it should. It was another HP. I looked at the PC specs and noticed it only had 4gb of ram and Microsoft Windows was using almost all of it just loading to the desktop with very little else running. I recommended we explore adding additional ram (memory) to the computer. Click here to watch my video explaining the differences in the terms RAM, Memory, and Hard Drive. A tool I always use when making memory recommendations is the scan tool at Their scan tool will scan your computer and tell you exactly what kind of hard drive and memory you have in your computer and what it’s capacity is. In this customer’s case, the max memory his machine would allow was 8gb. I always carry a tub of standard parts for repairs or upgrades when I’m doing a mobile computer repair Tulsa ticket so I ran out to the work van to see if I had the matching type of memory and I did. I upgraded his computer while we waited on the Windows 10 Version update on the other computer.

After working on the second HP PC, he tells me he has yet another computer that might benefit from a memory upgrade. We ran the Crucial scanner and I had that memory in the van as well. Windows 10 update still running LOL.

Guess what? He had another computer that wouldn’t keep the date and time when it got unplugged. That’s an easy one for me. Most of the time that means the CMOS battery on the motherboard is bad. That’s the one thing that maintains the date and time when the power goes off. Of course, I carry one of those little CR2032 watch-looking batteries on me just for this reason. I swapped that and tested the computer without power and it held the date and time. Another fixed computer in the same location! This truly was the best mobile computer repair Tulsa service call in a long time.

Of course the first computer was still running the Windows Update and it was showing that it would continue on for another hour or two. The customer asked, what about this computer? How is the memory on it? Of course it also only had 4gb so we ran the Crucial scan to figure out what This HP Computer could hold and I had one of those memory sticks with me. Since the computer wasn’t going to be done with the Windows version update, I took some time to show the customer how to orient the memory and how to insert it into his computer after the update completed. When I’m doing a professional mobile computer repair Tulsa service call I always try to think of the customer’s best interest. I didn’t want to sit around waiting on the update to complete billing him by the hour unless he wanted me to stay. He was comfortable installing the memory himself and said he would let me know if the update gave him any problems.

It’s not very often that we work on 4 computers at once but when you can multitask on a quality mobile computer repair Tulsa site, why not? I was able to perform all of this work for the customer in less than 2 hours and he was well pleased. I made a followup phone call a short time later just to make sure the Windows 10 version update completed with no issues and it had. That newer update resolved the overall issue and now his computer is receiving updates as needed without hanging up. It’s always fun to meet new customers that need a great mobile computer repair in Tulsa and rewarding to find solutions for them.

If you or a loved one has been hurt by a computer failing to work as needed, call 918-258-FIRE (3473) to file a claim. You could be eligible for a quality onsite computer repair Tulsa with our quality team working for you!

Frustrating but Rewarding Customer Repair

At Fireytech one of the most rewarding aspects of our mobile computer repair Tulsa business is repeat customers. We have many customers who have been with us for 15 years. The following computer repair Tulsa story is from one of our customers who came to us in 2017. She had bought a new Dell laptop and docking station and her Outlook files were not syncing as they should. We were able to get her up and running quickly. Then in December of 2018 she called us to resolve an issue with that same computer. Her Outlook file became corrupt and while trying to resolve that issue, her computer had stopped loading into Windows and was in a perpetual loop trying to repair itself and then saying it couldn’t. This began a very frustrating and yet rewarding computer repair.

I arrived at her house a couple of days after Christmas and found that the computer was as she said. It would not load into Microsoft Windows. Her Dell had Windows 10 installed so I went into the advanced setup options and attempted to run prior restore points and even a basic re-install with no success. After various attempts, I realized we were going to have to completely re-load Microsoft Windows to provide a successful mobile computer repair Tulsa.

Once I had her Dell Laptop at the depot, I started with some hardware tests. Any time a computer crashes suddenly with no warning you want to be sure that the hardware is not the cause. I was suspicious of the hard drive or the ram since Outlook had suddenly become corrupt and the computer had no usable restore points. I ran the built-in Dell hardware diagnostics. The ram, hard drive, cpu, and video all passed. I proceeded to run a backup of her data onto an external drive and then re-loaded Microsoft Windows 10 using a Dell Windows 10 DVD we keep for repair purposes. The nice thing about Dell machines, and one reason we recommend customers purchase them, is that their install disks can be used on any Dell computer that has the same operating system originally installed on it. Most other brands of computers require a disk that is specific to that particular computer. Most customers don’t keep track of their disks and, many times, new computers don’t even come with the disks. The other brands expect the end user to burn off a copy of the restore disks themselves. I have found in my years of mobile computer repair Tulsa experience that most customers don’t know how or simply never take the time to actually do this.

After I had re-installed Microsoft Windows 10, I delivered the computer back to her and we went through the process of re-installing her individual programs, her printer, her online Carbonite backup, and connecting the Dell laptop to her home wireless network. We also set up her Outlook to sync and everything looked and worked great. I also made sure the computer was making restore points to avoid this if there should ever be an issue in the future.

Everything worked perfectly for a few weeks and then suddenly, the Dell laptop suddenly froze and when she rebooted began acting the exact same way it had before our previous computer repair Tulsa. Since we had just performed a new install of Windows 10, it seemed very unlikely to be a software issue. I re-ran tests on the memory and hard drive and they still passed. We ordered a new hard drive for her even though it had passed hard drive tests. Her hard drive was actually flash memory instead of a standard hard drive so we questioned whether the hard drive tests were something we could rely on. I also exchanged her ram memory just to be sure as well.

We received the new flash memory hard drive in 2 days (thank you Amazon Prime). We went through the entire reload process again but since she had an online Carbonite backup (and I still had a copy of her previous backup) we didn’t waste time on the backup step. Again we got her computer up and running and she was back to work. Then, just a few weeks later the computer crashed yet again! We were pulling our hair out. There was no virus and we had eliminated all the standard hardware problems. We suspected it could be a deeper issue with the cpu or motherboard but we really didn’t want to keep having her business at a stand-still and her computer going up and down while we tested. We began to think replacing the computer may be the best solution. For her, time was money and she was loosing business every hour she was down.

Out of desperation, we tried one more thing. We began researching her specific Dell model online to see if there were any other people with the same issue. There were several articles but nothing really specifically about this issue. We finally called Dell to see if they had any ideas. They asked if we were using the original Dell restore DVD that was shipped with the machine. We almost dismissed this as a possibility because we have used our generic Dell disks on countless machines and it’s never presented a problem. The Dell remote tech insisted he thought the original restore disk would resolve the issue. Of course, she couldn’t find it. The very helpful Dell tech referred us to look up her service tag number on their website and, on the drivers page, there was a link to download the Windows 10 operating system for her laptop. We downloaded it and again reinstalled Windows 10 with our fingers crossed. After that reload, the computer hasn’t failed and I’m writing this article months after.

Most of the time, a Fireytech excellent mobile computer repair Tulsa service call can go so smoothly and routine that we are in and out in an hour with complete success. This was one of those rare times that we were left scratching our heads and that Dell support rep got us the answers we needed. I tell customers all the time, we can’t know every possible thing about every possible computer. On complex issues, our work is more about understanding how to research than it is about first hand knowledge. This customer was very patient with the process and in the end we resolved her issue and we kept checking back with her every week or so to make sure the computer was still running happily. A rewarding repair in the end but wow was it a journey.

If you need a high quality mobile computer repair Tulsa, please call Fireytech today at 918-258-FIRE (3473). We love to make the complex become simple.

Saving A Customer From a Fake Quickbooks Online Scam

Saving A Customer From a Fake Quickbooks Online Scam
One of our Fireytech customers who performs Fire, Water, and Roofing Restoration called us in a panic. They were having problems with their Quickbooks online account and had called Quickbooks support (or so they thought). They were told that their account data was corrupted and that it was eating itself alive and actively destroying all their records. This would have represented a catastrophic loss of customer data, invoicing, banking, etc. When the customer called the scammer, the scamming company told the customer that they were not signed up for live support and they would have to pay $1200 to get support and get their company file restored. Thankfully the Fireytech customer thought the scammers story sounded fishy so they called the team at Fireytech, the best mobile computer repair service in Tulsa, to come to their rescue. When our professional Tulsa mobile computer repair technician arrived at their business, he began to assess the situation. One of the most important things we do when we troubleshoot a computer issue is to make sure we fully understand what the customer says is happening, when it started, how it started, and what they do to make it repeat. The person using the computer is always the best source knowledge in a troubleshooting investigation.  Many times our experienced Tulsa mobile computer repair service techs will have the customer run the computer themselves to show us what they are doing that makes the computer issue appear. When this customer clicked the link in their web browser to load their Quickbooks online account, our excellent mobile computer repair Tulsa technician saw the problem quickly. Somehow the customer had been tricked into saving a fake Quickbooks online weblink.  This website address took them to a page that was spoofing the real Quickbooks online website. The fake site allowed the customer to “log in” to their account and then used their login to pull real data from the customers actual Quickbooks account and display it, making the site look real. There were warning messages popping up instructing the customer to call support immediately, which they had done before our tech arrived. The number provided, of course, was to the malicious scammer company and not Quickbooks. Our amazing mobile computer repair Tulsa technician was able to show the customer how to correctly access their Quickbooks online account and how to look at the website URL in the web browser address bar to ensure, in the future, that they were indeed at the correct site. Fireytech had the customer immediately change their password to ensure that their account was secure and the customer was able to see all their data safe and sound.  Fortunately, their real data had not been corrupted by the scammer.  The customer could not have been more pleased. This one mobile computer repair Tulsa service call saved our customer literally over $1,000 and needless to say they were ecstatic. It was a thrill for us to be a part of it as well. We love when we can be the hero and help customers achieve great value and avoid scams. If you use online accounts please make sure the web browser shows that the site is secure and always double check that the web address in the address bar matches the real site (see photo above). This scam was one of the more sophisticated we have seen.  It really would have looked believable to an untrained eye.  Any time you feel like something is off with your computer, please feel free to schedule a time for Fireytech to come out and work our magic as the greatest mobile computer repair Tulsa company.  We even offer remote support if it is something that we can do remotely to help.  At Fireytech, you can say we have a “burning” passion to provide the best mobile computer repair Tulsa service in Tulsa.  We would love to help you.  Please fill out our online “contact us” form or feel free to call us at 918-258-FIRE (3473) within business hours to schedule your computer resolution.